Why now?

Thankfully, I am not doing this project due to any serious health concerns. I have a few on going issues which I want to understand better and have been experiencing difficult user experience across all of the touch points... GP, booking, letters, hospitals, aftercare... 

I feel clueless, and I want to change that.

In the past few years I also have experienced problematic healthcare situations through my family, from nieces and nephews being born to grandparents with dementia. In most cases the clinicians themselves were fantastic but the systems around that were more tricky. I want to explore how it can be improved or what services are out there I can use to improve mine and my families experience of health.